Every fax, referral, and call arrives organized, labeled, and ready in Medsender before anyone touches it.
Medsender sits between what arrives and your EHR. Your team decides. Medsender does the rest.
Every fax, referral, and call goes from arrival to the chart
on its own, without anyone working it by hand.
Every fax and referral is captured the moment it is sent, and every call is answered the moment it rings, instead of piling up across three systems and a ringing phone.
OCR turns every fax page, typed or handwritten, into clean text, and the AI finds the patient and pulls the fields that matter. An AI voice agent answers every call, resolves what it can, routes the rest to the right person, and captures everything.
Each item moves to the right inbox, assigned to the right person, with the next step obvious to whoever picks it up. Everything is seen and owned.
The finished record posts to the right chart in your EHR, every referral stays tracked until the patient is booked, and each call lands in its inbox with a recording, transcript, and summary.
“pls schedule MRI lumbar, see attached, Dr. P”
Typed or handwritten, crisp scan or faded fax, OCR turns any document into clean text. No templates to set up, no document too messy to read.
It recognizes the document, gives it a clear title, a category, and tags, and matches it to the right patient, across different layouts and senders.
Referrals, results, demographics, insurance: the AI lifts the specific fields off the page, structured and ready to file.
Based on what it read, the AI tags each item by type and priority, then sends it to the inbox that handles it.
A call is not read like a document, so it gets its own AI agent. An AI agent picks up, handles the routine requests end to end, and captures the rest with a recording, transcript, and summary for reception.
An AI agent picks up the call so nothing lands in voicemail.
Refills, scheduling, and common questions, start to finish.
Every call lands in the inbox with a recording, a full transcript, and a short summary.
Every faxed referral is read and indexed the moment it arrives. From there, agentic AI takes over - AI agents work the referral from start to finish, not just flag it for someone else to handle. They keep going until the patient is booked and the referral is in the chart. Your coordinator only touches the exceptions.
New referrals are picked up automatically. Agents triage the referral, merge duplicates, text the patient, and follow up with a phone call when there is no response.
The patient gets scheduled, the referral posts to the chart, and a reply faxes back to the referring office. When no chart exists yet, the AI agent creates one.
Anything the AI agents cannot resolve goes to the referral coordinator with the context already gathered.
Knows a referral from a result from an authorization, reads handwriting, and handles multi-page packets.
Learns the senders and document patterns specific to your practice, so accuracy keeps climbing.
Finds the patient, the document type, and the key fields, then routes it to the right inbox.
Faxes, documents, forms, referrals, and calls all live in one system, so nothing hides in a separate tool. Everything is sorted, prioritized, and routed to whoever handles it, whether that is one person or several, while staying in view in one place. No switching between standalone tools.
Every fax arrives, gets read, and is routed here, already titled, tagged, and categorized, so your team sees what each one is before opening it.
Every referral is read and routed here, then tracked from arrival to booked appointment, with status, next step, and owner already set.
The AI agent answers and helps every caller. Calls that need a person are routed, all call recordings, summary and transcripts are routed to the inbox.
When the work is done, it posts to the right chart in your EHR. Every fax, every referral, and every call ends up in the patient record, complete and current, with nothing to re-type.
Automating the manual work creates real capacity. The hours your team used to spend on paperwork go back into patient care, while more referrals convert and more calls resolved automatically.
Roughly a full-time role’s worth of hours, freed every week per location, so your team can take on more without hiring.
Patients move from referral to visit faster, and your practice books the revenue sooner.
Fewer referrals stall or leak out, so more referred patients actually land on the schedule.
The phones stop running your front desk, so your team works the inbox instead of the lines.
Medsender works alongside your existing fax lines and the EHR your practice already runs on, with zero workflow disruption. No rip and replace, no new screens to learn. Your team keeps working where they already work.
Don’t see yours? We support additional integrations.
See All IntegrationsEvery fax, referral, and call handled in full compliance with healthcare data requirements.
All data handled in full compliance with HIPAA.
Independently audited security controls.
Encrypted in transit and at rest, always.
30 minutes. Your specialty. Your EHR. Your volume.