Ophthalmology

The optometrist sent the patient.
Medsender books them.

Medsender pulls each referral out of the fax pile into an inbox your whole team can see, then contacts the patient until the appointment is on the books.

See what referral leakage is costing you

Medsender automatically books each referralCataract eval
8:42 AM
Referral arrives by fax
Margaret R. referred by Lakeview Eye Care. Read, indexed and placed in the referral inbox.
8:46 AM
Patient texted
Margaret gets a text with a link to pick her own appointment time.
9:03 AM
Booked for Tuesday
Confirmation sent to Margaret and to the referring optometrist.
9:04 AM
New chart created
Margaret is new to the practice, so Medsender creates her chart in your EHR and files the referral and appointment.
Your team reviews and handles the exceptions. Medsender does the rest.
HIPAASOC 2 Type IIEnd-to-End Encryption

Trusted by 1,000+ practices across the country

Trusted by practices from 1 location to 250+

The Manual Bottleneck

Faxes, phone calls, and referrals
all wait on the same front office.

Faxes pile up

Every page sorted and filed by hand.

Phones keep ringing

Incoming calls distract from the patients at the front desk.

Referrals sit in a queue

Each one retyped into the EHR before outreach starts.

The front desk does it all by hand

Days pass before anyone reaches the referred patient.

Fall Out of Care

Patient forgets and skips their exam.

Competing Practice

Patient books elsewhere.

Automated Scheduling

From incoming fax to scheduled appointment.
Your front desk only handles exceptions.

Medsender books referrals automatically

Referral Arrives
REFERRAL

Dr. Patel’s office sends the fax

Indexed and placed in the referral inbox.

Immediate Outreach
Hi Margaret, tap a time to book your appointment.
Delivered · 8:46 AM

Patient texted a link

Secure self-scheduling link sent.

Appointment Scheduled
Tue · 9:00 AM
Scheduled

On the books

Appears in EHR, confirmations sent.

Customer Success

Specialty practices already run on Medsender.

Real customers, in their own words, from specialty groups that live on faxed referrals and reports.

“Auto-attaching and auto-tasking in ModMed EMA has been the biggest benefit. I used to have to do that manually for every chart.”
JG
Jackie Gardner
Office Manager, Specialty Orthopedic Group
“All said, we save at least thirty minutes of working time, per person, per day, and we have between three and five employees per office. One of our offices gets bombarded daily with faxes from the hospitals they work with.”
MH
Michelle Harper
Dir of Business Operations, Prosthetics & Orthotics Group
Fax & Document Automation

Every fax read, sorted, and ready to act on.

Medsender's AI reads every incoming document, titles it, categorizes it, and routes it to the right person. Your staff spends time with patients, not paperwork.

Fax Inbox

Sorted and organized, 7:02 AM

Medsender AI

15 new faxes sorted

Under 5 seconds

Laboratory Results - Visual Field

Urgent6 pp
John C. SmithDOB 11/22/1940From Lakeside Primary CareUploaded to chart
JS

Referral - Cataract Evaluation

Routine3 pp
Mark ReyesDOB 03/08/1972From Dr. PatelUploaded to chart
MR
Read, sorted, and routedRouted to the right person
Referral provider portal

Referring offices call less. They refer more.

The provider portal gives referring practices a live view of every referral they send. No phone tag, no fax follow-up.

  • Monitor every referral in real time, from received to completed
  • See the current status and last activity on each referral
  • Search by patient and filter by practice, status, and activity dates
Live statusReferring offices see where every referral stands without calling your front desk
Referring Provider ViewDr. Alan Reyes, Primary Care
Total128Received22Contacting14Waiting6Scheduled51Completed33
JM
Jordan Meele
DOB 04/12/1988
Scheduled2 hours ago
PN
Priya Nair
DOB 07/16/1962
Contacting5 hours ago
TR
Thomas Reyes
DOB 02/28/1990
Completed3 days ago
Status and last activity update as your office works each referral.
Automated Recapture

Overdue follow-up exams,
rebooked automatically.

Medsender identifies overdue patients that don't have an appointment. Text and email communications have scheduling links, or a phone call is made to schedule the patient. You don't pay for activity, you only pay for completed visits.

This weekFilling up
8:30
EREmma R.Follow-up
9:00
MLMarcus L.Recapturedback
9:30
JTJames T.Glaucoma check
10:00
SMSofia M.Recapturedback
10:30
AKAisha K.Recall
+2openings filled by patients you’d lost
Call Automation
Incoming callSara Johnson · after hours
Answered
Thanks for calling Lakeview Eye Care. How can I help you today?
Hi, I have a cataract evaluation tomorrow. Do I need to dilate my eyes?
Yes, your eyes will be dilated during the exam. We recommend bringing sunglasses and having someone drive you home.
Perfect, thank you!
You’re welcome, Sara. We look forward to seeing you tomorrow.
Answered on the spot. No hold, no callback. Logged directly in the patient chart.

Every patient call answered, routed, and logged.

Your front desk stops fielding the same calls all day. Patients asking about common questions such as surgery scheduling or directions to the practice get answers without waiting on hold.

The Business Case

What missed referrals
actually cost.

A cataract referral that never books is not one lost appointment. The evaluation, the diagnostics, and the surgery all go to another practice.

$2,500
One missed cataract referral
Evaluation and diagnostics $500
Surgery, first eye $1,000
Surgery, second eye $1,000
10
Missed referrals per month
A conservative count.
Most practices lose more
to the fax pile.
$300,000
Walking out the door every year
$25,000 a month,
twelve months a year.
Illustrative numbers. Premium lens conversions are worth far more. Adjust every number for your practice.Run it with your own numbers
Implementation

Live in weeks, not months.

Nothing gets replaced. Medsender works with the fax numbers and EHR you already have, and your practice keeps seeing patients the whole time.

Week 1

Connect

EHR and existing fax lines

Week 2

Guided onboarding

Fit to how you work

Week 3

Set your rules

Routing and outreach

Week 4

Training

Personalized staff training

Go live

Go live

Nothing slips through

See what your practice could do with the same team.

Book a 30-minute demo and we will show you what is in your referral queue today.

Book a 30-Minute Demo

Not ready yet? See what referral leakage is costing you.

FAQs

Frequently asked questions about Medsender for ophthalmology practices

Does this replace our front office team?
No. Medsender takes on the manual repetitive work: finding referrals in the fax pile, entering patient info, and chasing patients by phone. Your team keeps the judgment calls. Most practices take on more volume with the team they already have instead of hiring more.
Does Medsender replace our fax numbers or EHR?
No. Medsender works with the fax numbers and EHR you already have. If your EHR supports chart creation and write-back, your team pushes a document to the chart in one click and Medsender handles the rest. See the full list on our integrations page.
We get referrals from dozens of optometrists. Can Medsender keep up?
Yes. Volume is the point. Every referral is read, indexed and placed in the referral inbox no matter how many arrive at once, and each referring optometrist can check their patient’s status in the portal instead of calling your front desk.
How does the cost compare to a basic fax service?
It depends on the practice. In some cases Medsender costs less than the separate services being replaced, and in others Medsender costs more than a bare fax line. The fax line is rarely the real cost. The staff hours around it and the referrals that slip through are, and that is where the numbers on this page come from. The demo walks through that math for your practice, so you can see the results before you decide.
Is implementation a big lift for our staff?
No. Implementation is included at no extra charge and is guided by the Medsender team from day one. Your fax numbers and EHR stay in place, and your staff keeps working the way they do today until they switch over.
Is patient information secure?
Yes. Medsender is HIPAA compliant and SOC 2 Type II certified. View security and compliance page.