HIPAASOC 2 Type IIEnd-to-End Encryption
1,000+ independent practices trust Medsender
Trusted by practices from 1 location to 250+
Your EHR reminds the patients already on your calendar. Recapture follows up with the ones who aren’t: the no-shows, the cancellations, the follow-ups that were never booked.
1,000+ independent practices trust Medsender
Trusted by practices from 1 location to 250+
Patients who have not been back in over a year.
They drifted. Your EHR’s reminders only run on patients who already have an appointment, and your front desk doesn’t have time to chase down every one who didn’t book a follow-up.
Wake up your dormant patients.
Patients with post-procedure check-ins or annual screenings that are due but not scheduled.
Your EHR knows they’re clinically due. It just doesn’t reach out. So the reminder never goes out, and the patient never books.
Never let a follow-up slip.
Patients who cancelled or no-showed and never got back on the schedule.
They meant to reschedule and never did. Once they fall off the calendar, nothing brings them back, and your EHR won’t reach out on its own.
Turn a cancellation into a booking.
In a typical practice, 25-45% of the patient database quietly drifts away. A lapsed patient rarely comes back on their own, and the longer the gap since their last visit, the less likely they ever return.
Doing nothing is a decision too. It just costs you quietly, one empty patient room at a time.
Recapture finds lapsed patients and brings them back, on autopilot. Nothing new to install. Confirm your outreach, and the first messages go out within 24 hours.
Recapture connects to your EHR and keeps your patient list current. Every touch is logged back in the patient chart.
You set the rules: which patients, how long since a visit, which provider’s schedule to fill.
A friendly cadence of texts, emails and calls invites patients back. Every message includes a self-scheduling link.
Patients pick a time that works for them, without calling your front desk. Bookings show up in your schedule.
The moment a visit is booked, outreach stops. Recapture tracks it to completion, and that is when you pay.
You set the rules. Recapture does the rest.
Within the first month, patients we hadn’t seen in over a year were booking again. My front desk didn’t change anything about their day, and the openings just started filling in the schedule.
Whether it’s a text, an email, or a call, every touch comes from your practice, not a 1-800 line. It’s built to protect the relationship you have with your patients.
Emails and texts carry your practice name and branding
Outreach goes out by text and email, adding calls is up to you
Calls are warm, natural, and never pushy
One-tap self-schedule, no app, no login
The wording is up to you, start from our templates or write your own
Recapture goes beyond texts and emails. It places a friendly outbound call to your patients, invites them back, and books the appointment right on the call, with no dialing for your front desk.
Reaches patients who don’t respond to texts
A natural, conversational voice call
Your front desk never dials a single number
Built so the risk is on us, not you. If a patient doesn’t complete a visit, you don’t pay.
Pick a proven template, adjust the wording, and approve it. The automation takes it from there.
You build each outreach from proven templates instead of a blank page, and you approve every message before anything sends.
No lists to pull, no software to babysit. The automation does the outreach and bookings land on your schedule.
When you reach out, a real person follows up and sees it through. We measure ourselves on your success.
Recapture reads your patient records to find the ones who are due to come back. Your data stays secure in your EHR.
Patient information is handled under a signed BAA, with access controls and full audit logging.
Recapture runs inside the same system your team already uses for faxes and documents. One login, one place.
Your team can review our security, privacy policy, and BAA before you turn anything on.
Recapture brings them back on its own. See it run on your own data.
Schedule a demoNo setup fees. No per-message charges. No-shows cost you nothing.