HIPAASOC 2 Type IIEnd-to-End Encryption
1,000+ independent practices trust Medsender
Trusted by practices from 1 location to 250+
Medsender automatically processes every referral as soon as it arrives, contacts the patient, and follows up until they book an appointment.
1,000+ independent practices trust Medsender
Trusted by practices from 1 location to 250+
This is the referral view your staff works from. Each referral arrives already sorted, labeled, and matched to the patient, with status and due dates visible at a glance.
Every referral that sits in a fax queue is a patient who might go somewhere else. If we lose a referral, we lose money.
A referral fax arrives. It looks like every other fax. Nobody knows it’s there.
Staff work the queue when they can. The patient waits.
Someone finally calls. Voicemail. The patient has moved on.
The patient is on someone else’s schedule. You never knew.
A missed referral is not just one missed appointment. It is a new patient’s first visit, and every visit after that, going to another practice.
Try the referral leakage calculatorMedsender handles every step on its own. Your coordinator handles only the exceptions.
Pulled out of the fax pile the moment the fax arrives.
A text with a self-scheduling link, not a request to call back.
The patient picks a time and lands on your schedule.
Extracts and verifies patient info. Categorizes, labels and tags every referral. Routes referrals to their own inbox.
Checks for duplicates, creates or matches the chart, and sends the referral reply.
Handled by AI agents: text first, then send an email; each message contains self-scheduling links.
Anything unusual is flagged for your referral coordinator. Judgment calls stay with your team.
Agentic AI follow-up runs on its own. No one triggers it. It keeps going until the patient is booked or a person needs to step in.
See how Medsender works for practices like yoursThe patient hears from you while the referral is still top of mind.
If the text goes unanswered, an automatic follow-up email is sent, without anyone on your team having to notice or step in.
One contact every few days until the patient responds. Nobody has to remember to follow up.
Your team steps in with every contact attempt already documented.
And the referring provider can see it happened via our referral provider portal.
The provider portal gives referring practices a live view of every referral they send. No phone tag, no fax follow-up.
The questions leadership asks have answers on a dashboard, not in a hand-built spreadsheet.
Real customers. Verified results.
“Medsender created visibility into a significant referral flow that had been getting lost in manual processes and armed our teams with easy-to-use tools to quickly convert those referrals into appointments. One region increased its referral conversion rate from 20% to 62%, adding hundreds of new appointments per week.”
“We now process all our referrals the same day and schedule 50% within minutes. That’s not just faster revenue, it’s more revenue.”
Nothing gets replaced. Medsender works with the fax numbers and EHR you already have.
EHR and existing fax lines
Fit to how you work
Routing and outreach
Personalized staff training
No referral slips through
Book a 30-minute demo and we will show you what is in your referral queue today.
Book a 30-Minute DemoNot ready yet? See what referral leakage is costing you.