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1,000+ independent practices trust Medsender
Trusted by practices from 1 location to 250+
Faxes, referrals, and phone calls consume paid staff hours at every location. Medsender takes on the manual work. The hours you get back turn into revenue and better patient care.
1,000+ independent practices trust Medsender
Trusted by practices from 1 location to 250+
Referrals sit unscheduled and overdue patients are never called. Those appointments never happen.
Sorting faxes and chasing referrals by phone is paid staff time that never touches a patient.
Patients feel the slow pace, lose confidence, and some quietly find another practice.
Medsender creates a digital front door for every location. Documents, referrals, routine calls, and overdue-patient outreach are handled automatically, so staff time goes to patients and booking appointments.
Every fax is read, indexed, and sorted on arrival, then matched to the patient and filed to their chart in your EHR.
Your team stops: sorting and filing faxes.
Explore Fax & Document AutomationEvery referral patient is contacted within minutes, and follow-up continues until the visit is booked.
Your team stops: chasing patients.
Explore Referral ManagementRoutine calls are answered right away, around the clock. Calls that need a person reach one.
Your team stops: repeating answers.
Explore Call AutomationPatients who are due back are reached with a link to self-schedule, and overdue visits return to the calendar.
Your team stops: digging in charts.
Explore Patient RecaptureEvery location runs efficiently, referrals get worked within minutes, and recapture keeps clinical schedules full. An empty slot is capacity you already paid for.
The team you already have covers more volume, so growth stops meaning another admin hire.
Work sits in prioritized queues that are easy to share across teams and locations. A sick day no longer creates a backlog.
Referrals become booked appointments, overdue patients return to the schedule, and calls end in booked visits. New revenue from the volume you already have.
Dashboards show how referrals convert and how calls get handled, so you can compare locations, spot what is stuck, and fix it before it costs revenue. Every location runs referrals and calls the same way, so what works at one site becomes the standard at all of them.
How referrals turn into booked appointments: conversion, first contact time, and where each location stands.
You stop: flying blind.
Explore Referral ManagementEvery call answered and accounted for, at every site, without standing at a front desk to know.
You stop: wondering about calls.
Explore Call AutomationReferring offices check the status of every referral themselves, so the update calls to your front desk stop.
Your team stops: giving phone updates.
Explore Referral ManagementTheir solution solved two critical needs for us. First, it created visibility into a significant referral flow that had been getting lost in antiquated, manual processes. And just as important, it armed our teams with easy-to-use tools to quickly convert those referrals into appointments. The early impact has been significant, with one region already increasing its referral conversion rate from 20% to 62% – adding hundreds of new appointments per week.
We now process all our referrals the same day and schedule 50% within minutes. That’s not just faster revenue, it’s more revenue.
We replaced multiple fax systems and streamlined workflows, reducing FTE’s to sort daily volume. Further, the team at Medsender was amazing to work with.
Nothing gets replaced. Medsender works with the fax numbers and EHR you already have.
EHR and existing fax lines
Fit to how you work
Routing and outreach
Personalized staff training
The pile stops landing on staff
The return shows up in three places.
Referrals that used to slip away land on the schedule. Every recovered referral is a new patient’s first visit, and every visit after that.
Referred patients hear from the practice within minutes instead of days, and front desk time goes to the patients standing in front of them.
Provider hours are the most expensive part of the practice. With the full record in the chart before the visit, exam rooms are never held up while staff hunt down a faxed referral or lab result.
See Medsender live and talk through how your practice can save staff time and fill the schedule.
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