Gastro

Referral to outreach. Within minutes.

Most patients wait days to hear from a specialist. Yours hear from you the moment the referral arrives.

See what referral leakage is costing you

One referral, start to finishToday
MB
Marcus Bell
Referred by Lakeview Family Medicine
9:24 AM
Referral received
Fax arrives and is read automatically
9:26 AM
Patient contacted
Text sent with a link to self-schedule
9:41 AM
Appointment booked
Thursday at 2:15 PM with Dr. Jones
Scheduled
10:02 AM
Chart created or updated
Referral added to the patient chart in your EHR
Every step above handled automatically by Medsender.
HIPAASOC 2 Type IIEnd-to-End Encryption

Specialty practices that live on faxed referrals already run on Medsender

Trusted by practices from 1 location to 250+

The Cost of Manual Referrals

A fax sat in the inbox too long. Now the patient is going somewhere else.

Fax Arrives

Sits in a manual data-entry queue.

Patient Anxious

14 days pass with no contact.

Fall Out of Care

Patient forgets and skips screening.

Competitor Booked

Patient calls another GI group.

Fax Intake

It all starts with the fax queue.

Every fax is titled, categorized, tagged, and routed. Automatically.

Fax arrives

Untitled. Unsorted. One of hundreds.

Medsender reads it
Referral - S. Mitchell - Colonoscopy Screening
ReferralGIUrgentScheduling team

Titled, categorized, and tagged.

In the chart
Sarah Mitchell
Filed in your EHR. Task assigned.

No one opened it. No one sorted it.

Automated Scheduling

From incoming fax to scheduled procedure.

Medsender reads the referral, extracts patient information, and contacts them immediately. Your front desk only handles exceptions.

Minute 1
REFERRAL

Primary care sends fax

Medsender reads the fax, indexes it, and identifies the procedure.

Minute 4
Hi Marcus, Dr. Jones can see you this week. Tap a time to book.
Delivered · 9:26 AM

Patient receives a text

Medsender texts a secure link to pick an appointment time online.

Minute 17
Thu · 2:15 PM · Dr. Jones
Scheduled

Endoscopy on the books

Appointment appears in your EHR. Confirmations sent automatically.

Working in the background

The automated steps behind every referral

PatientDOBInsuranceReferring provider
REFERRAL

Reads, labels, sorts

Extracts and verifies patient info. Categorizes, labels and tags every referral. Routes referrals to their own inbox.

Duplicate check
Chart matched

Creates chart

Checks for duplicates, then creates or matches the chart in your EHR.

Text
Call
Retry

Starts outreach

Text first, call when needed, retry on no answer. Urgent referrals jump the line.

NEEDS REVIEWRC
Assigned to your referral coordinator

Flags exceptions

Anything unusual is flagged for your referral coordinator. Judgment calls stay with your team.

Referral provider portal

Referring offices call less. And refer more.

The provider portal gives referring practices a live view of every referral they send. No phone tag, no fax follow-up.

  • Monitor every referral in real time, from received to completed
  • See the current status and last activity on each referral
  • Search by patient and filter by practice, status, and activity dates
Live statusReferring offices see where every referral stands without calling your front desk
Referring Provider ViewDr. Alan Reyes, Primary Care
Total128Received22Contacting14Waiting6Scheduled51Completed33
JM
Jordan Meele
DOB 04/12/1988
Scheduled2 hours ago
PN
Priya Nair
DOB 07/16/1962
Contacting5 hours ago
TR
Thomas Reyes
DOB 02/28/1990
Completed3 days ago
Status and last activity update as your office works each referral.
Automated Recapture

Surveillance intervals, filled automatically.

Medsender finds patients who are overdue for screenings and follow-up appointments but have nothing on the schedule, then sends a booking link. You only pay when the visit is completed.

Overdue for Screening

David K.

Screening Colonoscopy

Status: Booked
Overdue for Screening

Sarah J.

Barrett’s Surveillance Endoscopy

Status: Message Sent
Overdue for Screening

Michael R.

Hepatology Follow-Up

Status: Message Sent
Voice Automation

Routine calls handled by a virtual receptionist.

Endoscopy scheduling and prep questions get answered right away. Clinical questions are routed securely to your team.

Answers common questions like directions and hours
Speaks with callers in 26 languages, day and night
Answers endoscopy scheduling and prep questions
Transfers calls to the appropriate person with full context
Voice InboxLIVE
Endoscopy SchedulingInbound
Just now
02:14Handled by Virtual ReceptionistPatient called to schedule their upcoming endoscopy. Appointment booked for next Tuesday.
Prep InstructionsInbound
12 mins ago
01:45Handled by Virtual ReceptionistPatient asked about clear liquid diet guidelines for prep. Provided instructions and confirmed understanding.
Clinical QuestionInbound
1 hr ago
03:20Escalated to StaffPatient reporting abdominal pain post-procedure. Transferred to triage nurse.
Results

Referred patients. On the schedule.

Real customers. Verified results.

2-3X
More referrals booked at the first region to go live
Anne Arundel Dermatology
110 locations, 325 providers
92%
Reduction in referral triage time
Florida Gulf Coast ENT
4 locations, 10 providers
50%
Of referred patients scheduled within minutes of first contact
Piedmont Plastic Surgery & Derm
10 locations, 50 providers
“Medsender created visibility into a significant referral flow that had been getting lost in manual processes and armed our teams with easy-to-use tools to quickly convert those referrals into appointments. One region increased its referral conversion rate from 20% to 62%, adding hundreds of new appointments per week.”
BD
Brittany Dimitri
Director of Operations Support, Anne Arundel Plastic Surgery and Dermatology
“We now process all our referrals the same day and schedule 50% within minutes. That’s not just faster revenue, it’s more revenue.”
NE
Noah England
Chief Operating Officer, Piedmont Plastic Surgery and Dermatology
Implementation

Live in weeks, not months.

Nothing gets replaced. Medsender works with the fax numbers and EHR you already have.

Week 1

Connect

EHR and existing fax lines

Week 2

Guided onboarding

Fit to how you work

Week 3

Set your rules

Routing and outreach

Week 4

Training

Personalized staff training

Go live

Go live

No referral slips through

Keep the schedule full. Grow your practice.

See how Medsender fills gaps in the schedule and gives hours back to your staff.

Book a 30-Minute Demo

Not ready yet? Read customer stories.

FAQs

Frequently asked questions about Medsender for gastroenterology practices

Common questions about bringing Medsender to your practice.

Is Medsender secure and compliant?
Yes. Medsender is HIPAA compliant and SOC 2 Type II certified, with 256-bit SSL in transit and encryption at rest. A signed BAA is included with every account. Learn more on our security and compliance page.
Do we have to learn a new EHR?
No. Medsender works with ModMed EMA and other major EHRs. Your staff keeps working in the system they already know. See the full list on our integrations page.
Does this replace our front office team?
No. Medsender clears the manual work of reading and typing in faxed records. Your staff focuses on handling exceptions and taking care of the patients in the clinic.
Can the system handle high fax volume?
Yes. Whether you receive 50 or 500,000 faxes a day, Medsender processes them instantly, preventing the queue from piling up.
Who handles the setup process?
Medsender handles the setup, working collaboratively with your front desk to configure routing rules around how your practice operates today.
How is pricing structured?
Fax and Document automation pricing is based on the volume of faxes we process for you. For Recapture, you only pay when an appointment is successfully scheduled. Pricing is tied directly to the value Medsender generates for your practice.