ENT

More booked patients. Less manual work.

Medsender pulls every faxed referral out of the pile, processes the referral, auto-creates the chart, and connects automatically with patients. Your front desk gets to focus on the people in the waiting room.

Book a 30-minute demo

Read the Florida Gulf Coast ENT case study

Medsender books each referral, automaticallyToday
8:12 AM
Urgent Care Referral
Acute Sinusitis • 14 pages
Contacting patient
8:34 AM
Primary Care Referral
Tonsillitis Evaluation • Robert M.
Booked Tuesday
9:05 AM
Sinus CT Report
Dr. Smith • Scanned
Chart Updated
HIPAASOC 2 Type IIEnd-to-End Encryption

Trusted by leading practices across the country

Trusted by practices from 1 location to 250+

The bottleneck

Your team is buried in faxes.
The patient books elsewhere.

Faxes arrive

Staff struggles to separate urgent care referrals from duplicate spam.

Phones ring

The front desk handles routine calls instead of working the referral queue.

Patient contacted

By the time someone calls the patient, they have already booked with another specialist.

The result

It is not just one visit. Downstream imaging, procedures, and long-term care go to a competing group.

Fax Intake

It all starts with the fax queue.

Every fax is titled, categorized, tagged, and routed. Automatically.

Fax arrives

Untitled. Unsorted. One of hundreds.

Medsender reads it
Referral - S. Mitchell - Acute Sinusitis
ReferralENTUrgentScheduling team

Titled, categorized, and tagged.

In the chart
Sarah Mitchell
Filed in your EHR. Task assigned.

No one opened it. No one sorted it.

Referral Lifecycle

From a fax to a
filled opening.

Medsender handles the journey from fax arrival to booked visit. Patients are contacted quickly, and status is visible at every step.

Fax arrives

An urgent care referral for acute sinusitis arrives.

Charts are auto-created with patient information pre-populated.

Patient contacted

Medsender reaches out via text, automatically.

Referred patients are contacted within 2 to 4 hours, avoiding phone tag.

Patient books

The patient picks an opening.

This directly updates your EHR schedule.

Visit completed

The appointment happens.

The referring provider gets a confirmation. Your schedule stays full.

Practice Visibility
Referral DashboardThis month
At a glance
7,324Unique Referrals Received
92%Referrals Scheduled
84%Referrals Completed
2 hrsAvg Time to Schedule
4 minAvg Time to First Contact
Top referring providers
ProviderFacilityReferralsSched. rateDr. BennettLakeview Family Medicine38496%Dr. SalazarGrant Family Medicine34193%Dr. WhitfieldNorthgate Internal Med29689%

See exactly what is getting booked. Keep referring providers in the loop.

The Referral Dashboard shows how many referrals are turning into booked visits, so you never have to guess.

  • Track how quickly referred patients are contacted and scheduled.
  • Multi-location practices can view a single location or all locations aggregated.
  • See which providers send you the most referrals, and how those referrals perform.
Recapture

Fill the openings in your schedule.

A full schedule is a profitable practice. Medsender Recapture finds patients in your records who have not been in for a while and have essentially fallen off the schedule, with no future visit on the books.

  • Find lapsed immunotherapy patients with nothing on the books
  • Bring back hearing check patients who have not been in for over a year
  • Follow up on sleep apnea evaluations automatically
Zero riskYou only pay when a visit is completed.
Hi Sarah, it’s been over a year since your last hearing check and we don’t have you on the schedule. Tap below to pick a time that works for you:
summit-ent.com/schedule
I just scheduled, thank you!
You’re welcome. You’re all set for Thursday at 2:15 PM with Dr. Reyes. We’ll text a reminder the day before.
The Business Case

What missed referrals actually cost.

A sinus surgery referral that never books is not one lost appointment. The evaluation, the CT review, and the surgery all go to another practice.

$2,500
One missed sinus surgery referral
Evaluation and diagnostics $500
CT and scope work $500
Sinus surgery $1,500
10
Missed referrals per month
A conservative count.
Most practices lose more
to the fax pile.
$300,000
Walking out the door every year
$25,000 a month,
twelve months a year.
Illustrative numbers. Adjust every number for your practice.Run it with your own numbers
Results

Results at Florida Gulf Coast ENT and Allergy

From the Florida Gulf Coast ENT and Allergy case study.

“It was such a daunting process. We sometimes ended the day with more faxes than we started. Now it is something we do not have to think about.”
AL
Amy Lounds
Practice Administrator, Florida Gulf Coast ENT and Allergy
12x
Reduction in referral triage time, from 6 FTEs down to 0.5
Same-day
Patient contact, down from 3 to 5 days manually
1.5 FTEs
Reallocated from fax processing to patient-facing roles
25,000
Fax pages per month previously triaged manually
Read the Florida Gulf Coast ENT and Allergy case study
“Our team is absolutely loving Medsender! The fax process is now so much simpler and faster, exactly what we were hoping for. We’ve just finished getting all our referrals going to Medsender, and it’s made a huge difference in how efficiently we can work through them.”
KL
Kayla Lawrence
Front Office Manager, Modern Nose Clinic
“The amount of efficiency that we gained from being able to pick out what is relevant for a specific person’s role and what is not, and being able to filter through that visually as a team, has made a huge difference.”
AF
Adam Frank
IT Manager, Willamette ENT Salem
One Platform

Referrals are just one part.

Documents routed
AudiogramChart: S. Mitchell
Sinus CTChart: J. Alvarez

Every fax filed to the right chart.

Learn more
Routine calls handled
“Can I move Thursday’s visit?”
Rescheduled ✓

Our voice agent answers. No hold.

Learn more
Recapture
Last visit: 14 months ago
Visit booked ✓

Lapsed patients, back on the schedule.

Learn more
Fast Setup

Live in weeks, not months.

We never hand you software and walk away. Our setup is collaborative.

Week 1

Connect

EHR and existing fax lines

Week 2

Guided onboarding

Fit to how you work

Week 3

Set your rules

Routing and outreach

Week 4

Training

Personalized staff training

Go live

Go live

Nothing slips through

Stop fighting the fax pile. Start seeing more patients.

Schedule a quick demo to see how Medsender can clear out the manual work and fill your schedule.

Book a 30-Minute Demo

Not ready yet? Read customer stories.

FAQs

Frequently asked questions about Medsender for ENT practices

Does Medsender work with my EHR?
Yes. Whether you use ModMed EMA or another system, Medsender works with your EHR to automatically create charts, upload documents, and book appointments. See the full list on our integrations page.
Do we need to change our fax numbers?
No. Medsender connects to the fax lines you already have. Referring primary care practices and urgent care centers keep sending documents exactly as they do today.
Is Medsender secure and compliant?
Yes. Medsender is HIPAA compliant and SOC 2 Type II certified. We include a BAA with every account, and all data features 256-bit SSL in transit and encryption at rest. Learn more on our security and compliance page.
What does implementation look like?
Medsender handles the setup and works with your IT team. We configure the application for your practice’s specific triage rules and train your staff, ensuring a smooth transition.
Can Medsender handle high fax volume?
Absolutely. Some of our practices process 100,000+ fax pages per month through Medsender without breaking a sweat. Medsender easily scales with your growth.
Does this replace our front office team?
No. Medsender clears the manual work out of their day so they can focus on the patients standing in front of them. Medsender acts as an extension of your team, handling the repetitive data entry.
How much does it cost?
Pricing is based on the volume of faxes we process for you, and on the patients we reengage for you. Because Medsender reduces overhead and helps book more visits, Medsender quickly pays for itself.