Dermatology

Book more referrals.
Without hiring more staff.

Dermatology handles some of the highest referral volume in specialty care, and most of that volume still arrives by fax. Medsender takes the manual work off your staff and contacts each patient while the referral is still fresh.

See what referral leakage is costing you

Medsender automatically books each referralToday
MB
Marcus Bell
Referred by Lakeview Primary Care for a changing mole
9:24 AM
Referral received
Fax arrives and is read automatically
9:26 AM
Patient contacted
Text sent with a link to self-schedule
9:41 AM
Appointment booked
Thursday at 2:15 PM with Dr. Jones
Scheduled
10:02 AM
Chart created or updated
Referral added to the patient chart in your EHR
Each step shown here runs automatically in Medsender.
HIPAASOC 2 Type IIEnd-to-End Encryption

Trusted by 1,000+ practices across the country

Trusted by practices from 1 location to 250+

The problem

The work grows.
So does the payroll to keep up.

Every morning

The overnight fax pile is waiting: referral letters, pathology reports, prior auths, and records requests, all mixed together.

Every week

Hours go to typing patient information into the EHR and playing phone tag with patients who were told your office would call.

Every month

Referrals slip through while the team is buried. For a patient sent over about a suspicious lesion, waiting is the worst outcome.

The result

Growth means another admin hire, just to keep up with the manual work.

With Medsender

The referral arrives. We automatically contact
them before they leave their doctor’s parking lot.

Medsender runs the sorting, outreach, and scheduling on its own. Your staff handles only the exceptions.

Minute 1
REFERRAL

Referral automatically identified

Pulled out of the fax pile the moment the fax arrives.

Minute 4
Hi Marcus, Dr. Jones can see you this week. Tap a time to book.
Delivered · 9:26 AM

Patient contacted within minutes

A text with a self-scheduling link, not a request to call back.

Minute 17
Thu · 2:15 PM · Dr. Jones
Scheduled

Patient appointment booked

The patient picks a time and lands on your schedule.

Results

Dermatology groups already run on Medsender.

Real customers. Verified results. Anne Arundel and Piedmont Surgery and Dermatology are among them.

3x
Referral conversion rate, from 20% to 62%
Brittany Dimitri, Director of Operations Support
Anne Arundel Plastic Surgery & Dermatology
10 to 1
From one fax handler per office across 10 locations to a single person companywide
Anabell Brown, Operations Project and Process Improvement Manager
Piedmont Plastic Surgery & Dermatology
40 hrs
Staff hours reclaimed per week across five locations, with first patient contact now same day, instead of up to a week later
Laura Jones, Chief Executive Officer
Ozark Dermatology
“We now process all our referrals the same day and schedule 50% within minutes. That’s not just faster revenue; it’s more revenue.”
NE
Noah England
Chief Operating Officer, Piedmont Plastic Surgery and Dermatology
“We replaced multiple fax systems and streamlined workflows, reducing FTE’s to sort daily volume. Further, the team at Medsender was amazing to work with.”
BM
Brian May
Dir. of Healthcare Business, Frontier Dermatology
Referral outreach

Follow-through that never drops a patient.

Medsender contacts referred patients and keeps following up until each one is booked.

9:24 AM

Text within minutes

The patient hears from you while the referral is still top of mind.

No reply?

Email sent if no reply

An email with a self-scheduling link is sent next

Still nothing?

Tries again

A contact every few days until the patient responds. Nobody has to remember.

Needs a person?

Flagged for review

Your team steps in with every contact attempt already documented.

Booked

On your schedule

The referring provider can see it happened via the provider portal.

Referral provider portal

Referring offices call less. They refer more.

The provider portal gives referring practices a live, shared view of each referral they send. It is a convenience for the doctors who refer to you, and it cuts the manual work of status calls and fax follow-up for your admin team.

  • Exchange messages directly with your office about any referral
  • Upload referral documents, and view or download what you share
  • See who uploaded each document, and when
Live statusReferring offices see each referral from arrival to booked appointment
Referring Provider ViewDr. Alan Reyes, Primary Care
Total128Received22Contacting14Waiting6Scheduled51Completed33
JM
Jordan Meele
DOB 04/12/1988
Scheduled2 hours ago
PN
Priya Nair
DOB 07/16/1962
Contacting5 hours ago
TR
Thomas Reyes
DOB 02/28/1990
Completed3 days ago
Status and last activity update as your office works each referral.
Referral Dashboard
Referral DashboardThis month
At a glance
7,324Unique Referrals Received
92%Referrals Scheduled
84%Referrals Completed
2 hrsAvg Time to Schedule
4 minAvg Time to First Contact
Top referring providers
ProviderFacilityReferralsSched. rateDr. BennettLakeside Primary Care38496%Dr. SalazarGrant Family Medicine34193%Dr. WhitfieldNorthgate Internal Med29689%Dr. IbarraCedar Point Pediatrics26294%Dr. NovakRiverbend Orthopedics23190%

Proof your referrals turn into revenue, and which doctors keep your schedule full.

Every referral is tracked from fax to booked appointment, so you can see that nothing is slipping instead of hoping. You can also see exactly which colleagues send you patients, so you know who to thank and whose patients you can never afford to leave waiting.

  • Which providers and facilities send you the most patients
  • Average time to first contact and to schedule
  • What share of referrals get scheduled and completed
  • Build your own reports and email them to whoever needs them
The business case

What a missed referral
actually costs.

A referral that never books is not one lost appointment. It is a new patient, and every visit after that, going to another practice.

$1,260
One missed referral
First visit $180
Two follow-ups $360
Year-one visits $720
10
Missed per month
A conservative count.
Most practices lose more
to the fax pile.
$151,200
Walking out the door every year
$12,600 a month,
twelve months a year.
Based on a $180 average visit. Adjust every number for your practice.Run it with your own numbers
Referrals

Book more of the referrals you already receive.

Recapture

Bring back overdue patients from your own records. No marketing spend.

Reputation

A patient who books in one text leaves the review your next referral reads.

Implementation

Live in weeks, not months.

Nothing gets replaced and nothing goes offline. Medsender works with the fax numbers and EHR you already have, and your practice keeps seeing patients the whole time.

Week 1

Connect

EHR and existing fax lines

Week 2

Guided onboarding

Fit to how you work

Week 3

Set your rules

Routing and outreach

Week 4

Training

Personalized staff training

Go live

Go live

No referral slips through

See what your practice could do with the same team.

Book a 30-minute demo and we will show you what is in your referral queue today.

Book a 30-Minute Demo

Not ready yet? See what referral leakage is costing you.

FAQs

Frequently asked questions about Medsender for dermatology practices

Do I have to replace my staff?
No. Medsender takes on the manual repetitive work: finding referrals in the fax pile, entering patient info, and chasing patients by phone. Your team keeps the judgment calls. Most practices take on more volume with the team they already have instead of hiring more.
How does the cost compare to a basic fax service?
It depends on the practice. In some cases Medsender costs less than the separate services being replaced, and in others Medsender costs more than a bare fax line. The fax line is rarely the real cost. The staff hours around it and the referrals that slip through are, and that is where the numbers on this page come from. The demo walks through that math for your practice, so you can see it before you decide.
What do patients receive?
It depends on the product. For referrals, patients get a text from your practice with a link to schedule, and an email follows if there is no reply. Recapture also sends emails. In every case, outreach is spaced out so patients are never bombarded.
What if a patient calls the office instead?
Your staff books the appointment as usual. Once the patient is scheduled, outreach stops.
Do referring offices have to use the portal?
No. The portal is there when a referring office wants status without calling you.
Does Medsender replace our fax numbers or EHR?
No. Medsender works with the fax numbers and EHR you already have. If your EHR supports chart creation and write-back, both happen automatically.
Does implementation cost extra or disrupt the practice?
No. Implementation is included at no extra charge and is guided by the Medsender team from day one. Your fax numbers and EHR stay in place, nothing goes offline, and your staff keeps working the way they do today until they switch over.
Does Medsender work with dermatology EHRs?
Yes. Medsender connects to the EHRs dermatology practices actually use, including ModMed and EZDERM. If your EHR supports chart creation and write-back, both happen automatically. See the full list on our integrations page.
Is patient information secure?
Yes. Medsender is HIPAA compliant and SOC 2 Type II certified, with a signed BAA included with every account at no additional cost. Patient data is encrypted in transit and at rest, hosted on US-based servers, and every automated action is logged and visible to your team. Read more on our security page or review our privacy policy.