Primary Care

The end of the fax pile. Indexed on arrival.

Medsender reads, sorts, and indexes every lab result, consult note, and hospital discharge as it arrives, then delivers it to your fax inbox ready for review.

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One fax, start to finishToday
MB
Marcus Bell
Cardiology consult · Follow-up
9:24 AM
Fax received
FAX, 28 pages — read automatically
9:26 AM
Indexed
Title: Cardiology consult, Marcus Bell
9:41 AM
Categorized
Consult Note · Cardiology · Follow-up
Indexed
10:02 AM
Delivered for review
In your Medsender fax inbox, ready for review
Every step above handled automatically by Medsender.
HIPAASOC 2 Type IIEnd-to-End Encryption

Specialty practices that live on faxed referrals already run on Medsender

Trusted by practices from 1 location to 250+

The Cost of Manual Work

A lab result sits buried in the fax pile. Missing when the doctor walks in.

Fax Arrives

Every fax lands in a massive unread inbox and waits its turn.

Sorting

Staff reads each fax to figure out what it is and who it belongs to.

Indexing

Each document is manually indexed to the right patient.

Uploading

Every page still has to make it into the chart, and new faxes never stop coming.

Added up, these steps cost your staff hours every day.

Automatic Document Processing

From incoming fax to patient chart, automatically.

Medsender reads the document, indexes it, and extracts the patient information. Your team reviews it, and Medsender adds it to the chart.

Minute 1
FAX

Incoming fax arrives

Medsender reads the fax, extracts data, and categorizes the document type.

Minute 2
Cardiology consult · Marcus Bell · Consult Note
In your fax inbox · 9:26 AM

Ready for review

The fax automatically appears in the fax inbox, ready for review.

After review
Marcus Bell · Consult Note
Saved to chart

Pushed to chart

Your team reviews the document, and when it is ready, Medsender pushes it to the patient's chart.

Learn more about fax and document automation
Patient Recapture

Recapture keeps your schedule full by bringing back patients who stopped scheduling.

Your EHR reminds the patients already on your calendar. Recapture follows up with the ones who aren't: the no-shows, the cancellations, the follow-ups that were never booked.

Top reasons patients stop coming back.

Lapsed visits
Patients who have not been back in over a year.
Unscheduled follow-ups
Patients due for screenings that were never scheduled.
Cancelled, never rebooked
Patients who cancelled or no-showed.

Recapture reaches out by text and email from your practice's own name and number, and patients book themselves back onto the schedule.

Learn more about Recapture
This weekFilling up
8:30
EREmma R.Follow-up
9:00
MLMarcus L.Recapturedback
9:30
JTJames T.Annual physical
10:00
SMSofia M.Recapturedback
10:30
AKAisha K.Recall
+2 openings filled by patients you'd lost

The schedule quietly fills back up.

Call Automation

A receptionist that never puts anyone on hold.

The AI voice agent picks up when your team can't, and anything it can't resolve is handed to your team as a task or a transfer, with a summary saved in the call inbox.

Answers common questions like hours, directions, and pricing
Speaks with callers in 26 languages, day and night
Captures refill requests and routes them with a summary
Transfers complex calls to your team with full context
Call InboxLIVE
Inbound
OutboundNew
Maria Smith(415) 718-0269
07/08/2026
7:42 AM
02:08CompletedMaria Smith asked about her recent visit and a message was sent to the care team with the details.
Not Mentioned(215) 929-2371
07/08/2026
10:03 AM
01:12CompletedThe caller asked about office hours, directions, and pricing and got instant answers.
James Turner(669) 255-9792
07/08/2026
12:38 PM
00:54CompletedRefill request captured and routed to the clinical team with a full summary.
Not Mentioned(534) 217-2366
07/08/2026
3:17 PM
00:06User HangupThe user hung up without saying anything.
Dana West(650) 632-9775
07/08/2026
5:04 PM
01:32Call TransferDana West asked about a complex billing issue and was transferred to the front desk with full context.

Your team takes the calls that need them. The voice agent takes the rest.

Learn more about Call Automation
Customer Stories

Primary care runs on Medsender.

Real customers. Verified results.

“We were able to avoid hiring an additional full-time employee just to handle our faxes. The efficiency Medsender brings to our practice is incredible.”
AM
Andi Manrique
Practice Manager, Crescent Beach Care
More customer stories
Implementation

Live in weeks, not months.

Nothing gets replaced. Medsender works with the fax numbers and EHR you already have.

Week 1

Connect

EHR and existing fax lines

Week 2

Map

Analyze document flow

Week 3

Train

Custom AI models on your data

Week 4

Test

Staff verifies accuracy

Go live

Go Live

Medsender live for your team

Keep the schedule full. Grow your practice.

See how Medsender fills gaps in the schedule and gives hours back to your staff.

Book a 30-Minute Demo

Not ready yet? Read customer stories.

FAQs

Frequently asked questions about Medsender for primary care practices

Common questions about bringing Medsender to your practice.

Is Medsender secure and compliant?
Yes. Medsender is HIPAA compliant and SOC 2 Type II certified. We use 256-bit SSL in transit and 2048-bit private key encryption at rest. A signed BAA is included with every account at no additional cost. Read more on our security and compliance page.
Do we have to learn a new EHR?
No. Medsender is not an EHR. Medsender sits in front of your existing EHR and handles the manual work of indexing documents and answering calls, so your front desk can focus on the patients in the office. See the EHRs Medsender works with on our integrations page.
Does this replace our front desk team?
No. Medsender removes the tedious manual work that burns out your staff, like sorting massive incoming faxes or playing phone tag for routine requests. Your team oversees the exceptions and focuses on direct patient care.
Can the system handle high fax volume?
Yes. Medsender is built for the volume of a busy primary care practice. Lab results, consult notes, and discharge summaries are read and indexed as they arrive, and your team reviews and handles the exceptions.
Who handles the setup process?
Our team handles the heavy lifting of training the AI on your specific document types and workflows. Your team is looped in when the EHR requires it, and you'll have a dedicated point of contact throughout the process.