Webinar

Stop Referral Leakage

Closing the "Black Hole" in Your ModMed Workflow

Available on demand

60 min

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Your Speakers

Anabell Brown, Operations Project & Process Improvement Manager at Piedmont Plastic Surgery and Dermatology

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Anabell Brown

Operations Project & Process Improvement Manager

Piedmont Plastic Surgery and Dermatology

Anabell Brown is an operations leader focused on building scalable, efficient workflows for a multi-location dermatology practice. By integrating Medsender with their ModMed EHR, Anabell centralized fax and referral intake for all 11 sites into a single administrative role. This shift didn't just streamline the workflow; it reclaimed significant bandwidth and increased revenue, allowing the local staff to refocus on patient-facing care.

Every referral that sits in a fax queue is a patient who might go somewhere else. If we lose a referral, we lose money.

Paul Wolfe, Head of Sales at Medsender

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Paul Wolfe

Head of Sales

Medsender

Paul leads sales at Medsender, where he works daily with specialty medical practices navigating the operational challenges of growth. Over nearly four years at Medsender, Paul has helped hundreds of practices identify where referrals are falling through the cracks in their ModMed workflows — and build the systems to close those gaps.

I've talked to hundreds of ModMed practices. The ones converting the most referrals have one thing in common — they stopped managing it manually.

Includes a product demo showing how referral intake and follow-up work inside Medsender and ModMed.

What You’ll Learn

Why ModMed alone isn't enough — and practical strategies for closing the referral gap in your practice.

  • Find the black hole. Where referrals commonly fall into the "black hole" and get lost between intake and the schedule.
  • Real-time referral triage. How to get referrals pre-sorted and visible the moment they arrive — so nothing sits in a fax queue.
  • Referral pipeline visibility. How a referral dashboard with real metrics lets you track every referral from intake to scheduled appointment.
  • Referral workspace. How a centralized workspace helps teams track follow-ups, assign ownership, and stay organized.
  • Closing the loop. How to ensure every referral ends with a scheduled appointment or a documented outcome.
  • Scale without hiring. Practical strategies for handling growing referral volume without adding headcount.

Ready to close the referral loop?

See how Medsender turns every inbound fax and referral into a scheduled patient — in a 30-minute walkthrough.

Book a 30-Minute Demo