Effective Date: March 1, 2026
Medsender, Inc. ("Medsender" or "we" or "us") provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, and disclosure of personal information we receive from our website at https://medsender.com or through our mobile app (the "Site"). By using the Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses described in this Privacy Policy. This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Site. You are advised to consult this policy regularly for any changes.
As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates.
THE CONTENTS OF THIS SITE ARE FOR INFORMATION PURPOSES ONLY. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.
The Site may contain health- or medical-related information which is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
1. Powered by Medsender. This website is managed and run by Medsender. Any information collected by this website is collected by Medsender on our behalf and in compliance with this Privacy Policy. For more information about Medsender, visit https://medsender.com.
2. Information About You. When you browse https://medsender.com and do not interact with the site for any online service, you browse anonymously. Personally identifiable information—such as your name, address, phone number, and email address—is not collected as you browse. When you register with us on the Site to create an account ("Account") and become a registered user ("Member"), you will need to provide us with certain personally identifiable information to complete the registration, including information that can be used to contact or identify you ("Personal Information"). Personal Information that we may ask you to provide includes your name, email address, and other contact information. We use this Personal Information mainly to respond to you regarding the reason you contacted us. We also use such information to identify data, resources, and other content on the Site that may be relevant to you.
3. Information We Collect from Third-Party Sources (B2B Leads). We may purchase or otherwise acquire professional and business contact information from third-party lead providers and data brokers. This information typically includes names, job titles, business email addresses, and workplace phone numbers of healthcare professionals.
4. Protected Health Information. It is important for you to understand that information collected by this Site or disclosed by you through your use of this website may be protected by the Health Insurance Portability and Accountability Act (“HIPAA”). If our HIPAA compliance obligations or any commitments with healthcare providers conflict with this Policy, those HIPAA obligations will apply.
5. Log Data. When you visit the Site, whether as a member or a non-registered user, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, operating system, the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, access times and dates, and other statistics.
6. Cookies and Tracking Technologies. Like many websites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use cookies for two purposes:
Global Privacy Control (GPC) and Universal Opt-Out Signals: Our website is configured to automatically detect and honor Global Privacy Control (GPC) signals sent by your browser or device. GPC is a universal opt-out preference signal that communicates your choice to opt out of the "sale" or "sharing" of your personal information and targeted advertising. If our system detects a valid GPC signal, we will treat it as a request to opt out for that browser or device. Upon detection, you will see a visible confirmation message on our site stating: "Opt-Out Request Honored." You do not need to take further action for your preference to be recognized for that specific browser session.
7. Clear Gifs (Web Beacons/Web Bugs). We or third-party analytics providers may employ clear gifs to help us manage content and track online movements. These are embedded invisibly on Web pages.
Medsender does not rent, sell, or share personal information about you with other people or non-affiliated companies except to your healthcare provider per your instructions or to provide services you've requested, when we have your permission, or under the following circumstances:
1. Service Providers. We may employ third-party companies to facilitate our Services (e.g., maintenance, database management, web analytics). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
2. Compliance with Laws and Law Enforcement. We cooperate with government and law enforcement officials to enforce and comply with the law.
3. Business Transfers. We may share your Personal Information in connection with a merger, acquisition, or sale of assets.
4. Commitment to the California Delete Act & DROP: We only partner with third-party lead providers who attest to being registered with the California Privacy Protection Agency (CPPA) as data brokers. Beginning August 1, 2026, we ensure that deletion requests submitted via the Delete Request and Opt-Out Platform (DROP) are honored throughout our internal databases as "downstream" requests.
You have the right to request that we disclose certain information to you about our collection and use of your personal information. Once we confirm your verifiable request, we will disclose:
As of August 1, 2026, our systems act upon "downstream" deletion requests. If a California resident submits a centralized deletion request via the Delete Request and Opt-Out Platform (DROP), and our data providers notify us of a match, we will automatically:
1. Purge the record: Remove your information from active marketing and sales databases.
2. Suppress future collection: Place your identifiers on a permanent suppression list to ensure your data is not re-acquired. We process these notifications within 45 days of receipt from our data partners.
If you use a GPC-enabled browser, we will treat that signal as a valid request to opt-out of the sale and sharing of your personal information. You do not need to take further action for your preference to be recognized for that specific browser session.
Contact for Rights Requests: California residents may exercise these rights or request a list of third parties to whom we disclosed information for marketing purposes by contacting us at: privacy@medsender.com.
All Members may review, update, or delete information on the Site. You may also delete your Account; we will use commercially reasonable efforts to honor your request, though we may retain a de-identified copy of records for legal purposes.
We have implemented commercially reasonable precautions consistent with the HIPAA Security Rule to protect our Site and Services. This includes robust access controls to safeguard information systems. Please be aware that no data security measures can guarantee 100% security.
Your information may be transferred to and maintained on computers located in the United States. Your consent to this Privacy Policy represents your agreement to that transfer.
Our Site may contain links to third-party websites. We do not exercise control over these websites or their privacy policies. We encourage you to read the privacy statements of every website you visit.
We do not knowingly collect personal information from children under 13. If a parent becomes aware of such a collection, please contact us at privacy@medsender.com.
When we make material changes to this Privacy Statement, we will post the changes on this page and update the revision date at the top.
If you have any questions about this Privacy Policy, please contact us at privacy@medsender.com.