Automate Fax Intake and Convert More Referrals in NextGen .

Medsender integrates with NextGen to automate fax and document intake, reduce referral turnaround time, and convert more referrals into scheduled visits—without adding staff.

Book a DemoSee how it works

AI handles the intake. Your team handles the patients.

FAX
Faxes & Referrals
Medsender AI
DOB
Insurance
Diagnosis
Chart updated ✓
NextGen
85%
Faster referral turnaround time
2–3×
More referrals converted to visits
40+ hrs
Admin hours saved per month
The Problem

Referral Bottlenecks Are Costing Medical Practices Revenue.

Every referral that arrives and doesn’t get scheduled is revenue that walks out the door. For practices using NextGen, most referrals still arrive as faxes and turning them into scheduled visits is still a manual process.

Inbound faxes sit in queues, unreviewed for hours
Staff manually extract referral type, urgency, and patient info
Patient matching and record creation done by hand in NextGen
Referrals routed via email or verbal handoffs, no tracking
Follow-up scheduling left to whoever remembers to check

This is where referrals slow down and where they get missed.

Revenue Impact

A referral that doesn’t get scheduled isn’t a delay. It’s a lost patient.

Each missed or delayed referral is a direct revenue loss — not just from that visit, but from the downstream care that follows.

The demand is already there. Medsender helps you capture more of it by closing the gap between when a referral arrives and when a patient is on the schedule.

How It Works

From Fax to Scheduled Visit — Without Manual Work.

Medsender automates every step between receiving a referral and getting the patient on your calendar. No disconnected steps, no spreadsheet tracking.

1

Fax / Document Intake

Captured and read in real time.

2

Referral Extraction

Type, urgency, and patient info structured automatically.

3

NextGen Update

Patient matched or created, record updated.

4

Routing & Tracking

Referral routed and tracked through scheduling.

Automation

What Medsender Automates in Your NextGen Workflow.

Fax & Document Intake

Inbound faxes, referrals, labs, and authorizations captured and structured automatically on arrival.

Referral Tracking & Follow-Up

Every referral tracked from intake through scheduling. Nothing falls through the cracks.

Patient Matching in NextGen

Existing patients matched automatically; new records created without manual data entry.

Prioritization & Routing

Referrals routed to the right team automatically based on type, urgency, and provider.

Before & After

Where Referrals Get Stuck — and How to Fix It.

See how intake looks with and without Medsender connected to your NextGen workflow.

Before Medsender
  • Referrals arrive as faxes and sit in queues, unread
  • Staff manually review, sort, and transcribe each document
  • Referrals tracked in spreadsheets, email threads, or sticky notes
  • Delays between intake, routing, and scheduling are common
  • Missed referrals discovered days later — if at all
  • Each location managing its own intake independently
After Medsender + nextgen
  • Referrals processed automatically the moment they arrive
  • Structured intake with no manual data entry required
  • Centralized tracking with full referral-lifecycle visibility
  • Routing and follow-up happen without staff intervention
  • Nothing falls through the cracks — every referral tracked to scheduling
  • One centralized team handles intake across all locations
Built for nextgen

How Medsender Works with NextGen.

NextGen centralizes critical documentation and practice management for specialty practices. It handles the chart — but referral and fax intake typically happen outside the system, in inboxes and manual queues that NextGen was never designed to manage.

Medsender closes that gap. It captures every incoming fax and document, structures the referral data, and automatically writes it back into NextGen — keeping records current without requiring staff to touch it.

Medsender
  • Fax & document capture
  • Referral data extraction and triage
  • Patient record matching
  • Automated NextGen record updates
  • Referral tracking & scheduling follow-up
Your system of record
What this means for your team
  • NextGen patient records stay up to date without manual updates
  • No duplicate data entry between your fax queue and NextGen
  • Referrals move from receipt to routed without leaving the workflow
  • Fast to implement — Medsender layers on top of your existing NextGen setup
Outcomes

Measurable Impact Across Your Practice.

Practices using Medsender with NextGen see measurable gains across referral conversion, staffing efficiency, and revenue throughput.

85%
Faster referral turnaround
From fax received to referral routed and ready for scheduling
2–3×
More referrals converted to visits
On average, compared to manual intake workflows
40+ hrs
Admin hours saved per location per month
Staff redirect time from data entry to patient-facing work
1 team
Centralized intake across all locations
Replace one FTE per location with a single centralized intake team
Multi-Location Practices

Centralize Intake Across Every Location.

Many multi-location practices run decentralized intake — each location manages its own fax queues, referrals, and follow-up. This creates inconsistency, duplicate effort, and makes it impossible to see your full referral picture in one place. Medsender enables a centralized model where one team handles intake across all your locations, with standardized workflows and full visibility into every referral.

  • One team processes referrals from all locations in a single queue
  • Standardized intake workflows eliminate location-to-location inconsistency
  • Work volume balanced across the team — not siloed by location
  • Full referral visibility across all locations in one view
Before · Per-Location
  • Location A1 FTE
  • Location B1 FTE
  • Location C1 FTE
Total: 3 FTE
After · Centralized
  • All locations1 team
1 team · 3× the volume

See How to Convert More Referrals in NextGen.

Scale your practice, not your payroll. The result is fewer missed referrals, faster scheduling, and more predictable growth — without adding staff.

Book a Demo

Not ready yet? Calculate your referral leakage first.

NEXTGEN FAQs

Frequently Asked Questions About Medsender’s NextGen Integration.

What does Medsender’s ModMed EMA integration do?
Medsender automates the referral intake process for practices using ModMed EMA. It captures inbound faxes and documents, extracts patient and referral information, matches or creates patient records, updates ModMed EMA, and routes referrals through scheduling and follow-up workflows.
How does Medsender work with ModMed EMA?
Medsender works alongside ModMed EMA to automate the intake work that happens before fax and referral information reaches the patient chart. Incoming referrals are captured, structured, routed, and tracked while ModMed EMA remains the system of record for clinical and operational workflows.
Can Medsender automatically process incoming faxes?
Yes. Medsender automatically captures inbound referrals, faxes, labs, authorizations, and supporting documents. Referral details are extracted and structured without requiring staff to manually review and enter information from every document.
Can Medsender update patient records in ModMed EMA?
Yes. Medsender can match incoming referrals to existing patients and support the creation of new patient records when needed. This reduces duplicate data entry and helps keep ModMed EMA records current.
How does Medsender help reduce referral leakage?
Medsender tracks referrals from intake through scheduling, providing visibility into referral status, ownership, urgency, and next steps. This helps practices respond faster and prevents referrals from being delayed, forgotten, or lost during handoffs.
Can Medsender support centralized intake across multiple locations?
Yes. Medsender helps multi-location organizations centralize referral intake into a standardized workflow. One team can process, route, and track referrals across all locations while maintaining complete visibility throughout the referral lifecycle.
How does Medsender help practices handle more referrals without adding staff?
By automating fax processing, referral extraction, patient matching, routing, and follow-up tracking, Medsender reduces repetitive administrative work. This allows teams to manage higher referral volumes without increasing headcount.
What types of documents can Medsender process?
Medsender can process referrals, inbound faxes, authorizations, labs, supporting clinical documentation, and other healthcare intake documents. Information is extracted and structured automatically so teams can act faster.
Does Medsender replace ModMed EMA?
No. Medsender complements ModMed EMA rather than replacing it. ModMed EMA remains your system of record, while Medsender automates referral intake, fax processing, document extraction, routing, tracking, and patient record updates.
How quickly can a practice get started with Medsender?
Implementation timelines vary based on referral volume, locations, and workflow complexity. Because Medsender works alongside existing ModMed EMA workflows, organizations can improve fax and referral intake without replacing their EHR or rebuilding operational processes.