BrightView Health Cuts Fax Processing Time in Half with Medsender’s Fax Automation

BrightView Health, a comprehensive outpatient addiction treatment provider founded in 2015, has expanded from a single center to a network of over 70 locations, serving more than 20,000 patients across five states. With a primary focus on opioid use disorder, BrightView also treats individuals with alcohol and other substance use disorders.

As BrightView scaled, managing faxes and document workflows became a significant operational burden. Each center relied on multiple landline fax machines and a basic electronic fax service, creating a fragmented, costly, and inefficient setup. Staff spent hours each day scanning, uploading, and manually routing documents into patient records.

Unorganized fax inboxes often inadvertently bury critical communications, such as lab results and pharmacy updates, under piles of less urgent items. What once worked for a smaller organization had become a hurdle for efficient operations.

• High costs from maintaining over 100 landlines, paper, toner, and fax machines.
• Manual bottlenecks, with staff spending several hours a day on fax review and processing.
• Compliance risks due to inbox chaos and delayed or missed communications.
• Lack of scalability, as rising fax volumes stretched staff capacity and slowed operations.

Medsender’s fax automation transformed BrightView’s document workflows by:

• Automatically labeling and categorizing faxes for instant visibility.
• Routing documents directly to the right teams or patient records without manual intervention.
• Cutting processing time by 50% on previously time-intensive fax workflows.
• Scaling to meet high-volume demands while improving compliance oversight.