Imagine this: You need to call your doctor’s office for an urgent question about a recent prescription or to reschedule an upcoming appointment. You dial the number, only to be told, “Due to high call volume, your wait time may be longer than expected.” As the minutes pass, you navigate a maze of automated menus, hoping for the option to speak with a real person. When someone finally picks up, they transfer you again, and you find yourself explaining your issue to another representative. Meanwhile, time slips by, and you’re no closer to getting the help you need. This frustrating experience is all too familiar for countless patients navigating the complexities of healthcare.
In fact, it’s way too familiar. A study of 22 practices found that over 40% of incoming calls went unanswered during business hours. So, why are we still investing in call centers that not only cost us business but also deliver poor service to the patients who rely on us?
At Medsender, we asked ourselves the same question—and we’ve found a solution. Healthcare practices are under constant pressure to deliver exceptional care while managing overwhelming call volumes and administrative tasks. Our mission is to ease this burden. That’s why we’re excited to introduce MAIRA, our AI-powered Voice Agent, designed to transform patient interactions and streamline communication for your practice. MAIRA represents the next leap forward in patient care, bringing round-the-clock assistance to healthcare practices and simplifying patient interactions. With a natural, human-like voice that supports both English and Spanish out-of-the-box—and is available in more than 15 languages—MAIRA transforms how practices communicate with patients and always picks up the phone.
Discover more about MAIRA below:
Scheduling over the phone can be time-consuming for patients and staff. MAIRA streamlines this by handling bookings with ease. Patients can interact with MAIRA to secure appointments, receive confirmations, and manage scheduling changes. Additionally, MAIRA is fully equipped to answer common FAQs, minimizing the need for direct office support.
One of MAIRA’s most valuable features is its round-the-clock availability, extending your practice’s service hours without additional staffing. Patients can call anytime to schedule, get updates, or ask questions—no waiting required. This ensures every call is answered, improving patient satisfaction and freeing up your team.
MAIRA’s capabilities go beyond simply answering calls—it seamlessly integrates Medsender’s platform with your EHR system, allowing it to provide accurate, real-time responses. Patients can ask about test results, medications, or post-appointment instructions, and MAIRA will pull the necessary data directly from your practice’s records. Additionally, practices can customize MAIRA to answer or not answer certain questions, tailoring responses to meet each practice’s unique needs and policies.
MAIRA’s multilingual support helps practices connect with diverse patients. With fluency in English and Spanish and availability in 15+ additional languages, MAIRA ensures accessible and inclusive care for all. This language flexibility, paired with a natural, human-like voice, provides a smooth, reassuring experience for patients from all backgrounds.
By automating routine patient interactions, MAIRA delivers a significant return on investment. It can reduce call volumes by 80%, freeing staff for more complex tasks and lowering administrative costs, helping your practice focus on quality care.
With MAIRA, patients no longer have to experience the frustration of being on hold or waiting to speak with an office representative. They get answers faster, schedule appointments with ease, and access important information anytime. This streamlined approach not only improves patient satisfaction but also positions your practice as a leader in patient-centric care.
MAIRA isn’t just smart—it’s adaptable! Our Voice AI can be tailored to meet your practice's specific needs, and we’re excited to share our newest custom features. MAIRA now seamlessly checks a patient’s upcoming appointment in EMA, streamlining scheduling and ensuring accurate information is always at your fingertips. It also assigns tasks in EMA based on the patient’s doctor, ensuring tasks reach the right person every time. These practice-specific customizations save time, reduce errors and support a smoother workflow, all while enhancing efficiency and improving patient care.
Got a feature in mind? MAIRA grows with you! If there’s something you need, let us know—we’ll make it happen. MAIRA is built to fit your practice.
At Medsender, we are committed to providing innovative solutions that empower healthcare practices and improve patient interactions. MAIRA is more than just a voice agent—it’s a game-changer in how practices manage patient calls and deliver exceptional care.
Ready to see MAIRA in action? Enter your information and try it out for yourself here.
Ask MAIRA any of these questions to see how it works:
Experience how MAIRA makes patient interactions easier and more efficient—right from the first call.
As a medical practice, we were constantly running into busy lines, dropped signals and faxes that went missing. The entire process is now digital and finished with the click of a button.
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