Prior authorizations delay care, frustrate patients, and drain hours of staff time. Gathering documents, completing payor forms, and tracking submissions pulls your team away from other priorities, and every delay means a patient waiting to be scheduled.
A quick word on where Medsender fits: we don't offer a standalone prior authorization product. What practices do every day is run their prior auth paperwork through the same Medsender workflows that already handle their faxes, referrals, and documents. That turns out to cover most of the pain.
How it works in practice:
- Compile the packet. The clinical notes, orders, and insurance information a payor wants are usually already in Medsender or your EHR. Staff assemble the request without printing a page.
- Send it to the payor by fax from Medsender. HIPAA-compliant, with delivery confirmation, from the same inbox your team already works in. No standalone fax machine, no cover-sheet shuffle.
- Catch the response automatically. When the payor faxes back, Medsender's AI labels the document, matches it to the patient, and routes it to the right person instead of a pile.
- Update the chart. The determination is pushed to the patient's record in your EHR, so scheduling can act on it the same day.
What that saves: the chasing. Confirmations don't get lost, responses don't sit unread in a tray, and there's an audit trail for every submission. Staff time goes to resolving the exceptions payors flag, not to transport and tracking.
Prior auth is one workflow. The same automation handles referrals, records requests, and everything else that arrives by fax. See how it fits your practice on our fax and document automation page, or book a 30-minute demo.