2024 has come to an end and it’s the perfect time to celebrate the milestones that have shaped the past year at Medsender. Our mission has always been to streamline healthcare communication and empower practices with tools that make a tangible difference, enabling them to focus on delivering exceptional patient care.

Today, we’re proud to say we have made remarkable strides in that mission. In 2024, we introduced innovations that transformed workflows, saving practices thousands of hours and positioning Medsender at the forefront of enhancing healthcare efficiency. 2024 was a year of impactful progress. Join us as we celebrate the achievements that brought us closer to our vision and look ahead to what’s next.

Product Innovation: 

1. MAIRA

The frustration of waiting on hold, being transferred multiple times, and repeatedly explaining your situation is an all-too-common experience for patients. This year, we deep-dived into this problem and developed MAIRA, our first AI-powered Voice Agent. With a natural, human-like voice and support for over 15 languages—including English and Spanish out-of-the-box—MAIRA ensures that every call is answered promptly, any time of day. We unveiled MAIRA at ModMed’s MOMENTUM and our booth had unexpected lines beaming to learn more. Discover how MAIRA is transforming patient communication right here: Learn more about MAIRA.

2. Medsender Analytics 

We launched Medsender Analytics, a powerful tool to help healthcare practices optimize referral management. With features like tracking referral volume trends, monitoring scheduling efficiency, and analyzing time-to-contact, Medsender Analytics gives practices valuable insights to improve workflows, allocate resources, and enhance patient care. Available to all customers with referral management enabled, this tool turns referral data into actionable insights for better outcomes. Learn more about Medsender Analytics.

3. Referral Processing 

The hassle of slow, manual referral processing is a common frustration for healthcare teams and patients alike. Waiting days for referrals to be handled can lead to delays, missed appointments, and lost patients. This year, we tackled this challenge head-on with Medsender’s streamlined referral solution. By automating key steps like reading referrals, creating patient charts, validating insurance, and scheduling appointments—Medsender AI referral processing cuts referral turnaround time from 7 days to just 1 day. Providers can schedule more patients, reduce referral leakage, and keep referring partners in the loop without the extra administrative burden.

4. Medsender Connect 

We introduced Medsender Connect, an innovative feature designed to enhance collaboration among healthcare providers. By enabling instant document sharing and real-time chat between users, Medsender Connect streamlines workflows and improves patient care. This feature empowers practices to communicate more effectively and reduces administrative tasks so that healthcare professionals can focus on delivering quality care. Learn more about Medsender Connect. 

Customer Stories:

In 2024, our customers shared powerful stories about how our software and AI significantly impacted their operations. We documented more success stories than ever before and uncovered key impactful metrics. Here are just a few highlights:

• $30,000 boosted revenue by Adapt Therapy by implementing Medsender AI
• 500 hours saved annually by Greater East Texas Diabetes and completely paper-free 
• Medsender AI has reduced the number of staff involved in faxing and referral processes at Willamette ENT Salem by 25%.
• Frontier Dermatology increased its scheduling rate by 15% with SMS scheduling through Medsender

Community Engagement: 

Medsender fostered collaboration and shared success stories through engaging events and discussions throughout 2024. A highlight was our webinar with Frontier Dermatology, the largest physician-owned dermatology practice in the Pacific Northwest. Managing 25,000 faxes and 6,000 referrals monthly, Frontier Dermatology faced significant challenges with manual processes that took 5–7 days to complete. With Medsender AI, they now process referrals on the same day using automated triaging, SMS scheduling, and instant chart creation—saving over 500 hours each month.

These engagements highlight our collective progress in streamlining healthcare operations and improving patient care, one practice at a time.

Looking ahead: 2025 and beyond 

As we close the chapter on 2024, we’re energized by the progress we’ve made and the opportunities ahead. In 2025, we’re committed to continuing our mission of streamlining healthcare communication and empowering practices with innovative solutions. Our focus will remain on enhancing existing tools, like MAIRA and Medsender Analytics while introducing new features that further reduce administrative burdens and improve patient care.

Here’s to another year of innovation and impact. Thank you for being part of this journey! 

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