How does automation handle incomplete or missing referral info?
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Medsender detects missing demographics, insurance, or clinical notes and triggers an automated request back to the referring office. The referral is flagged until complete and then routed for scheduling.
Can automation separate bundled referrals (multiple patients in one fax)?
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Yes. We classify and split multi-patient faxes into individual referral records, each matched to the correct patient or queued for coordinator review.
How are referrals matched to patients in the EHR?
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When MRN is provided, Medsender matches automatically. Otherwise, we use name + DOB, plus cross-checks like phone or ZIP. Low-confidence matches drop into a review queue to prevent errors.
How are dermatology referrals filed in the EHR?
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Referrals align with your EHR’s naming conventions, e.g.:
Referral – [Referring Provider] – [Date] – [Reason/Diagnosis]
How does automation improve referral reporting?
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All referrals are tracked with timestamps for intake, completion, and scheduling. Dashboards show referral turnaround times, leakage rates, and staff workload.
Can we keep our existing fax numbers?
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Yes. Medsender works with your existing fax lines and email inboxes, so no changes for referring providers.
Is Medsender HIPAA-compliant and auditable?
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Yes. Data is encrypted in transit and at rest. All intake, verification, and filing actions are logged with timestamp/user/source.
