We handle the intake. Your team handles the patients.
85%
Faster referral turnaround time
2–3x
More referrals converted to visits
40+ hrs
Admin hours saved per month
Every referral that arrives but is not scheduled is revenue that walks out the door.
Inbound faxes sit in queues, unreviewed for hours
Staff manually extract referral type, urgency, and patient info
Patient matching and record creation are performed by hand in athenaOne
Referrals routed via email or verbal handoffs, with no tracking
Follow-up left to whoever remembers to check it
This is where referrals slow down and get missed.
Specialty practices on athenaOne handle substantial referral volumes. Each missed or delayed referral is a direct revenue loss, not just from that visit, but from the downstream care that follows.
The demand is already there. Medsender helps you capture more of it by closing the gap between when a referral arrives and when a patient is scheduled.
Medsender automates every step between receiving a referral and getting the patient on your calendar. No disconnected steps, no spreadsheet tracking.
Captured and read in real time
Triaged, urgency level, and patient information are structured automatically
Patient matched or created, record updated.
Referral routed and tracked through scheduling
Inbound faxes, referrals, labs, and authorizations are automatically captured and structured upon arrival.
Every referral is tracked from intake through scheduled visit.
Existing patients matched automatically; new records created without manual data entry.
Referrals are automatically routed to the appropriate team based on type, urgency, and provider.
See how intake looks with and without Medsender connected to your athenaOne workflow.
athenaOne is built to run your clinical, financial, and patient engagement workflows. What it was not designed to handle is the high-volume, unstructured intake work that happens before referral data ever reaches the chart, faxes arriving unlabeled, staff sorting documents manually, and coordinators chasing down missing information before they can even begin to schedule.
Medsender closes that gap. It captures every incoming fax and document, structures the referral data, and automatically writes it back into athenaOne, keeping records current without requiring staff to touch it.
Practices using Medsender with athenaOne see measurable gains across referral conversion, staffing efficiency, and revenue throughput.
Handle higher volumes without adding staff.
85%
From fax received to referral routed and ready for scheduling
2–3x
On average, compared to manual intake workflows
40+hrs
Staff redirect time from data entry to patient-facing work
1team
Replace one FTE per location with a single centralized intake team
Specialty practices on athenaOne often operate with decentralized intake. Each location manages its own fax queues, referrals, and follow-up independently. This creates inconsistency, duplicate effort, and makes it impossible to see your full referral picture in one place.
Medsender enables a centralized model where one team handles intake across all your locations, with standardized workflows and full visibility into every referral from every office.
Total: 3 FTE
Total: 1 team. 3x the volume.
Scale your practice, not your payroll. The result is fewer missed referrals, faster scheduling, and more predictable growth without adding staff.
Book a DemoathenaOne Integration
Medsender automates the referral intake process for practices using athenaOne. It captures inbound faxes and documents, extracts patient and referral information, matches or creates patient records, updates athenaOne, and routes referrals through scheduling and follow-up workflows.
Medsender works alongside athenaOne to automate the intake work that happens before fax and referral information reaches the patient chart. Incoming referrals are captured, structured, routed, and tracked while athenaOne remains the system of record for clinical and operational workflows.
Yes. Medsender automatically captures inbound referrals, faxes, labs, authorizations, and supporting documents. Referral details are extracted and structured without requiring staff to manually review and enter information from every document.
Yes. Medsender can match incoming referrals to existing patients and support the creation of new patient records when needed. This reduces duplicate data entry and helps keep athenaOne records current.
Medsender tracks referrals from intake through scheduling, providing visibility into referral status, ownership, urgency, and next steps. This helps practices respond faster and prevents referrals from being delayed, forgotten, or lost during handoffs.
Yes. Medsender helps multi-location organizations centralize referral intake into a standardized workflow. One team can process, route, and track referrals across all locations while maintaining complete visibility throughout the referral lifecycle.
By automating fax processing, referral extraction, patient matching, routing, and follow-up tracking, Medsender reduces repetitive administrative work. This allows teams to manage higher referral volumes without increasing headcount.
Medsender can process referrals, inbound faxes, authorizations, labs, supporting clinical documentation, and other healthcare intake documents. Information is extracted and structured automatically so teams can act faster.
No. Medsender complements athenaOne rather than replacing it. athenaOne remains your system of record, while Medsender automates referral intake, fax processing, document extraction, routing, tracking, and patient record updates.
Implementation timelines vary based on referral volume, locations, and workflow complexity. Because Medsender works alongside existing athenaOne workflows, organizations can improve fax and referral intake without replacing their EHR or rebuilding operational processes.
