Greater East Texas (GET) Diabetes is a telehealth practice owned by Kit McKinney, a registered dietician and diabetes educator working in private practice for over 15 years.

As of 2021, about 2.5 million Texas adults, or 11.1%, had been diagnosed with diabetes, compared to a national rate of 8.5%, according to the latest data from the Centers for Disease Control and Prevention. From 2001 to 2021, the percentage of adults with diabetes increased by more than half in Texas and by nearly a third nationally. Managing diabetes for Kit’s patients is difficult enough, but doing it while manually processing documents is nearly impossible. The demands of managing paper charts, HIPAA compliance documents, and other paper-based tasks were increasingly taking time away from patient care. As an independent practitioner, Kit’s workload's complexity continued escalating, consuming valuable time and resources.

Determined to reduce the manual paper-intensive processes, she began exploring solutions to transition the telehealth practice to a paperless environment, to streamline operations and boost productivity.

Kit discovered Medsender while searching online and connected with their team. After the initial demonstration, she realized Medsender offered exactly what she needed.

• GET Diabetes successfully transitioned to Medsender, achieving their goal of becoming entirely paper-free.
• As an added benefit, Medsender AI was integrated to further streamline administrative tasks after transitioning to a paperless system.
• Medsender AI enhanced the practice's efficiency, freeing Kit’s assistant from the burdens of chart creation, manual data entry, and the need for corrections.
• In addition to scheduling referrals by phone, Kit McKinney, RDN, CDCES, now utilizes Medsender’s SMS notifications for immediate communication. This allows her assistant to send texts right after referrals, ensuring patients can easily remember to call back or schedule online.
• Medsender AI has significantly improved how Kit’s team handles referrals. Kit’s staff explains that they respond to every referring provider to update whether the patient scheduled an appointment, declined the referral, or they couldn’t reach the patient. Previously, responding to each referral required staff to log into their EHR, create and sign off on the note, then navigate back to send it through the Medsender link. With Medsender AI, they can simply click on the referral and respond quickly with custom templates, eliminating all those extra steps.