Triad Behavioral Resources has provided advanced technological support in the treatment of Substance Use Disorders (SUD). Triad manages the complex logistics of SUD care management and handles the workflow, so doctors can focus on patient treatment & ensure the most effective recovery possible.

With multiple caregiver teams and two of three practices using the Kareo cloud-based EMR, Triad found managing internal and medical communications under their legacy fax provider both expensive and cumbersome.

“Three different numbers and fax servers were just too much to monitor,” explains Tracy Shumate, office manager at Triad. “Working in substance abuse, we have to be very careful about responding when our faxes come in. We need to be timely at getting those medical records out.”

Triad needed a centralized, secure, HIPAA-compliant fax solution that provided ease of access while maintaining confidentiality across the variety of roles within each of its practices.

“I looked into several solutions,” says Shumate. “I asked each new vendor, ‘Can we have all the faxes coming into one portal with browser access?’ Everybody told me, ‘You can't do that with three different fax numbers.’ Then I talked to Medsender who agreed to put all of our accounts under a single umbrella. Now we have everything in one location — we don’t have to track multiple fax servers.”

Implementing Medsender has eliminated many of Triad’s repetitive tasks and workflows while helping its practices maintain patient confidentiality. “The way Medsender uses our labels, everything automatically updates to the correct patient record. We just pull out information specific to us,” remarks Shumate. “That’s been really helpful.”

Triad also enjoys performance and efficiency gains with Medsender’s carrier-grade fax services. “Very seldom do our faxes fail now, and I can easily check each fax’s status or resend multiple faxes with a single click,” says Shumate. “Before we had to check and resend each fax individually. Communication is easier now — everything about it is a win-win.”

User adoption makes or breaks every new implementation, and Medsender has been a success with all of Triad’s teams. “It's easy to use. Everybody can see and send their faxes quickly,” Shumate explains. “We can also tell when people receive and view our faxes. We really like that.”