Adapt Therapy is a pediatric occupational and speech therapy outpatient clinic based in Idaho. The clinic was established in 2021 and treats children with disabilities like autism, ADHD, and Down syndrome.

Adapt Therapy began to face growing challenges with their administrative workload, particularly with managing paper faxes and extensive paperwork for evaluations and reassessments. Jared Purvis, the majority owner, and occupational therapist, knew from the beginning that going digital was essential. His prior experience with paper faxes had highlighted the inefficiencies and errors associated with manual processes.

The paperwork required for initial evaluations was especially burdensome for parents, who struggled to complete forms while managing their child's needs. Purvis sought a digital solution that would simplify this process, allowing forms to be completed in advance and reducing the administrative strain.

Recognizing these workflow inefficiencies as a significant barrier, Adapt Therapy decided to implement technology to enhance productivity and streamline their operations.

After consulting with Medsender’s leadership team and seeing Medsender’s exceptional customer service and user-friendly features, Adapt Therapy decided Medsender was the ideal solution.

Medsender has significantly simplified Adapt Therapy’s administrative workload. Parents now complete forms online in advance, enhancing efficiency and reducing paperwork. With intake forms completed ahead of time through Medsender, Adapt Therapy can review patient information before sessions. This preparation allows for more focused and meaningful, improved evaluations. Medsender handles all incoming referrals, intake forms, and documents signed by doctors. This integration has become vital to Adapt Therapy’s daily operations, managing hundreds of cases seamlessly.

Additionally, Medsender has transformed the way Adapt Therapy deals with misrouted faxes. Instead of dealing with delays and lost documents, they can quickly correct errors with a few clicks, ensuring urgent materials reach the right place efficiently. Purvis said, “not only are we benefiting from Medsender in this case but so is everyone else which is huge.”