Medsender Case Studies | How a Healthcare Technology Company Automated Tens of Thousands of Monthly Faxes with 99% Accuracy Using Medsender’s AI Fax API

Company Overview

This is a blind case study for privacy.

Problem

Every month, thousands of faxes from payors arrive at this healthcare technology company. Each one contains critical information for benefits eligibility and prior authorization.

But their existing fax solution wasn’t accurate enough. Errors kept slipping through, forcing staff to manually review each document before the data was usable and accurate in their platform.

As the volume of documents grew, so did the problem:

Physician assistants and providers were pulled away from their core responsibilities to validate data.
The technology company had to keep adding staff to grow with the workload.
The accuracy gap created scalability issues and a rising cost structure for their product.

Product leaders recognized that this bottleneck was hindering growth. The weakest link in their workflow wasn’t their platform itself; it was the inefficiency, mounting costs, and inability to scale caused by inaccurate fax intake.

Solution

After evaluating four vendors, the company selected Medsender’s AI Fax API due to its accuracy, healthcare-specific training, and flexibility in use cases.

With Medsender, faxes are no longer a burden:

Tens of thousands of monthly faxes are automatically ingested and processed
Data extracted with 99% accuracy
Patient case matching is automated, significantly reducing manual workload.
Structured data delivered directly into the platform, with no expert review required.

Implementation was seamless. Developers integrated quickly using Medsender’s API documentation, and automation went live without any disruption to customers.

Results

The impact of automation has been immediate and measurable:

Tens of thousands of monthly faxes automated with Medsender
99% accuracy across data fields, with error rates as low as 1%
Workload reduced by the equivalent of 8 FTEs, freeing staff to return to higher-value work.
Only 2 FTEs now handle the remaining 25% of patient case matches, due to payor fax variability.
12,000+ patients each month now get answers faster, strengthening trust and experience
Lower cost structure by reducing the need to keep adding staff as volumes grow
A stronger product, faster, more reliable, and more valuable to customers

“With Medsender, we transformed an overwhelming manual process into a scalable automation engine.Unlike our previous vendor, Medsender understands the complexities of healthcare documents. We’re at 99% accuracy, with only a handful of exceptions that need review. That shift freed our experts, lowered our costs, and made our service faster, as well as our cost structure more competitive. It’s exactly what we needed to grow.” - VP of Product, Healthcare Technology Company

The Takeaway

For Product and IT leaders, Medsender demonstrates how healthcare-specific AI can solve accuracy at scale, turning a compliance burden into a source of growth and differentiation.

By replacing its previous solution with Medsender, this healthcare technology company:

Reduced manual workload by 80%
Freed clinical staff to focus on more meaningful work
Delivered faster, more reliable results to patients
Avoided adding headcount as volumes grew, lowering the cost structure of their platform operations
Strengthened its platform with more accurate, trusted data

Medsender didn’t just automate faxes. It transformed a bottleneck into a competitive advantage, making their platform stronger, more scalable, and more valuable to the customers it serves.

How a Healthcare Technology Company Automated Tens of Thousands of Monthly Faxes with 99% Accuracy Using Medsender’s AI Fax API

Company Overview

Problem

Solution

Results

The Takeaway

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