As we continue to improve Medsender, our goal remains the same: to make our platform more user-friendly and to enable more automation across various tasks. This July, we’re excited to announce a range of new product enhancements designed to streamline your workflows and make managing your healthcare communications even easier. Here’s a detailed look at the latest features we've introduced.

Updates for Referral Management

Auto-Mark Referrals as Scheduled

One of our key updates for referral management is the ability for admins to manage referral statuses more efficiently. With this new feature, Medsender can now automatically search for new appointments in EMA and mark referrals as scheduled. This automation not only saves time but also ensures that your referral statuses are always up-to-date without manual intervention.

Referral SMS

Communication is critical in managing patient referrals, and we’ve made it simpler with our new Referral SMS feature. Enrolled customers can now send SMS messages directly to patients from their Referral Inbox page. This feature includes one SMS template that can be managed within the Admin Portal, allowing for consistent and professional communication with patients. By leveraging SMS, you can enhance patient engagement and keep them informed throughout their referral process.

AI Updates

AI Classification

Artificial Intelligence continues to play a pivotal role in enhancing the Medsender platform. Our latest update introduces an advanced AI Classification model. When a referral or authorization document is not initially classified, our new AI model automatically runs to classify the document with increased accuracy. This update minimizes the chances of misclassification and ensures that documents are correctly categorized, improving the efficiency of your document management system.

Multi-Fax Detection

To further boost the reliability of our document handling, we’ve implemented Multi-Fax Detection. Our AI will now flag faxes that have the same patient name and date of birth if they are received within a 7-day period. This feature helps in identifying duplicate faxes, reducing clutter, and ensuring that your records are accurate and up-to-date.

Integrations Updates

Dr. Chrono Integration

We’ve enhanced our integration with Dr. Chrono to provide more robust support for your needs. The latest updates include:

• Send to Chart and Chart Creation: You can now send documents directly to patient charts and even create new charts within Dr. Chrono through Medsender. This seamless integration simplifies the workflow and reduces the time spent on data entry.
• Google Chrome Extension for Passing Document Titles: Our new Chrome extension allows you to pass document titles directly, ensuring that your documents are always correctly labeled and easy to find.
• Various Bug Fixes: We’ve also resolved several bugs to enhance the overall stability and performance of the integration.

EMA Integration

Our integration with EMA has also seen significant improvements:

• Open EMA Charts Directly within Medsender: You can now open a patient’s EMA chart directly from Medsender, providing quick access to patient information without needing to switch platforms.
• Automatic Referral Status Updates: Medsender will automatically update the referral status for scheduled appointments in EMA, ensuring that your records are always current and reducing the need for manual updates.

Account Self-Service

Toggle Features

We understand the importance of customization and flexibility in managing your Medsender account. That’s why we’ve introduced a new self-service feature that allows admins to toggle on/off desired feature sets in your Medsender instance. This new functionality provides greater control over the features you use, allowing you to tailor the platform to better meet your specific needs. You can view the full list of features available to you in your Medsender settings page, making it easy to activate or deactivate features as needed.

Conclusion

These updates reflect our commitment to providing a powerful, user-friendly platform that meets the evolving needs of our users. By introducing these new features and enhancements, we aim to streamline your workflows, improve communication, and increase the efficiency of your operations. We’re excited for you to experience these improvements and look forward to continuing to support your success with Medsender.

If you have any questions or need assistance with these new features, our support team is here to help. Thank you for being a valued part of the Medsender community. Stay tuned for more updates as we continue to innovate and enhance our platform.

‍